Free Shipping above ₹499 Mystery Gift above ₹599 Delivered in 3-5 Business Days Pan India Delivery Luxury Gift Box on Every Order Free Shipping above ₹499 Mystery Gift above ₹599 Delivered in 3-5 Business Days Pan India Delivery Luxury Gift Box on Every Order
Shop About Us Shipping Returns Shop Now ✦
Home  ›  Shipping Policy
🚚 Shipping Policy

Fast, safe & free delivery
across India

Every order is packed with care in our signature luxury gift box and delivered to your door in 3–5 business days. Free shipping on orders above ₹499.

🛒
Below ₹499
Standard Shipping
₹49
Flat shipping charge · 3–5 business days
🚀
₹499 – ₹998
Free Shipping
FREE
✦ Free delivery unlocked! · 3–5 business days
🎁
₹999 & above
Free Ship + Free Gift
FREE + 🎁
Free Earring Organiser included!
The Journey

How your order travels to you

1
Order Placed
You place your order and receive an instant confirmation on your email and WhatsApp. We start preparing your package right away!
2
Quality Check & Packing
Our team hand-checks every piece for quality and packs it lovingly in our signature luxury gift box with a tissue wrap.
3
Dispatched (within 24 hrs)
Your order is dispatched within 24 hours of placement on business days. You receive a tracking link on WhatsApp and email.
4
Out for Delivery
Our courier partner attempts delivery. You receive a call/SMS before delivery. Most metros receive orders in 2–3 days.
5
Delivered & Enjoyed! ✨
Your jewellery arrives safely. Open your luxury box, try on your new pieces, and do not forget to share your look on Instagram and tag us!
Delivery Timelines

When will it arrive?

Delivery times vary by location. Here is a general guide:

LocationEstimated Delivery
Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad)2–3 Business Days
Tier 2 Cities (Jaipur, Lucknow, Pune, Ahmedabad, Surat, etc.)3–4 Business Days
Tier 3 Cities & Towns4–5 Business Days
Remote / Rural Areas5–7 Business Days
North East India & J&K5–8 Business Days
⚠️ Please Note

Business days exclude Sundays and public holidays. Delivery timelines are estimates and may vary during peak seasons (Diwali, Christmas, New Year) or due to weather conditions.

Every Order Includes

The Durbar experience

💝
Luxury Gift Box
Every single order ships in our beautiful branded gift box — perfect for gifting or self-treating.
🧻
Tissue Wrap
Your jewellery is nestled in soft tissue paper for an unboxing experience that feels truly special.
🛡️
Bubble-Wrapped
Fragile items are individually bubble-wrapped to ensure zero damage during transit.
📋
Care Card
A jewellery care guide is included so your pieces stay beautiful for years.
🎁 Bonus Rewards
  • Orders above ₹599 — Free Mystery Gift surprise included
  • Orders above ₹999 — Free Earring Organiser worth ₹299 included
Track Your Order

Always know where your order is

Once your order is dispatched, you will receive a tracking number and a direct tracking link via WhatsApp and email. You can track your parcel in real time on our courier partner's website.

If you have not received your tracking details within 24 hours of placing your order on a business day, please reach out to us on WhatsApp and we will sort it out immediately.

💬 Need Help Tracking?

WhatsApp us at +91-9625786743 with your Order ID and we will give you a real-time update within 1 hour during business hours (10 AM – 7 PM, Mon–Sat).

Common Questions

Shipping FAQs

Do you ship across all of India?
+
Yes! We ship pan India to every serviceable pin code. If your pin code is not serviceable by our primary courier, we use an alternate logistics partner to ensure your order reaches you.
Can I change my address after placing the order?
+
Address changes can be made within 2 hours of placing the order. After that, the order enters processing and changes may not be possible. Please WhatsApp us immediately if you need to change your address.
What happens if I miss the delivery?
+
Our courier partner will attempt delivery up to 3 times. After 3 failed attempts, the parcel is returned to us. We will contact you to re-schedule delivery. Re-delivery charges may apply.
My order shows delivered but I have not received it. What do I do?
+
Please check with your neighbours, building security or any family member first. If still not found, WhatsApp us within 48 hours of the delivery status update. We will raise a dispute with the courier and resolve it for you within 3–5 business days.
Do you offer express or same-day delivery?
+
Currently we do not offer express delivery. We are working on introducing this for select metro cities in the near future. Subscribe to our newsletter to be the first to know!
Is my order insured during transit?
+
Yes. All orders are covered during transit. In the rare case of damage or loss during shipping, we will send you a replacement at no extra cost. Simply share photos of the damage within 48 hours of delivery.

Still have questions?

Our team is available 10 AM – 7 PM, Monday to Saturday. We reply within 1 hour!

💬 WhatsApp Us